FAQ

How can I change my account details?

To change your account information, log in to your account, select ‘My settings’ at the top of the page and make changes as required. Once all of the changes have been made, please click "Update" to ensure the changes are saved

I’ve forgotten my password- What should I do?

To reset your password, click on ‘forgot your password’ on the login page and enter your username and email address. We will send you an email with a link to reset your password.

Can I opt out or unsubscribe from pirkx Australia emails?

You can opt out or unsubscribe from receiving pirkx Australia emails via instructions contained in our emails or through the pirkx Australia website.

What browsers are compatible with the website?

The new pirkx Australia website works best on Internet Explorer 9.0 and above, Google Chrome and Mozilla Firefox. .

However, if you are using Internet Explorer 8 or below, you may find that some features of the website do not perform at the optimum. This is mainly due to some features of the website not being supported by some of the older browsers.

Category and state based searches: These searches are based use java script which is not supported on IE8 or below and hence do not return back any searches.

Advanced websites: Some websites – such as The Iconic, do not display correctly on some of the older browsers

Pop-up features: Depending on the browser settings at your company, some pop-ups may not work

Can I access the website from home?

Yes. You can access the site from anywhere with internet access. Please note the website is optimised for viewing on the latest internet browser versions such as Mozilla Firefox, Google Chrome or Internet Explorer 9.0 and above.

How do I know about special offers?

The pirkx Australia e-news will be sent to subscribers regularly and feature special offers for you to enjoy.

When I purchase an item what will appear on my bank statement?

On your bank / credit card statement the purchases will appear under ‘Pegasus Group Australia Balaclava Aus’.

How do I track my order and payment?

When you make a purchase, you will receive a confirmation email with your sales order number. Please allow for 3-4 business for despatch of your orders.

If you require any further assistance, please contact Customer Care Team:

Phone: 1300 757 824

Email: hello@pirkx.com.au

How do I place an order online?

To make a purchase online, select the category you would like to shop. Once you have found the item you would like to purchase select the item and simply add it to your shopping cart. Once you have finished shopping, select checkout at the top of the screen and then follow the directions.

If you require any further assistance, please contact Customer Care Team:

Phone: 1300 757 824

Email: hello@pirkx.com.au

What payment methods do you accept?

We accept all payments via PayPal. You may choose to pay using your PayPal account, or express check out using your Visa or Mastercard

What should I do if a discount doesn't work?

If for any reason a discount doesn’t work with a Retailer our customer support team would be delighted to help: Phone: 1300 757 824

Email: hello@pirkx.com.au